INTRODUCTION TO MANAGEMENT expands student understanding of management. It exposes students to several types of management, including customer relationship management, human resources management, information management, knowledge management, project management, quality management, risk management, and strategic management. Economics, finance, operations, and professional development are also stressed throughout the course.

INSTRUCTIONAL AREA: Communications Skills
Write business letters (CO:133) (CS)
» MKTC.05.05.f
Write informational messages (CO:039) (CS)
» MKTC.05.05.g, MKTC.05.05.i
Write inquiries (CO:040) (CS)
» MKTC.05.05.h
INSTRUCTIONAL AREA: Customer Relations
Demonstrate a customer-service mindset (CR:004) (CS)
» FINC.10.01.b, MKTC.12.01.b
Reinforce service orientation through communication (CR:005) (CS)
» MKTC.05.07.b
Respond to customer inquiries (CR:006) (CS)
» MKTC.05.07.c
Adapt communication to the cultural and social differences among clients (CR:019) (CS)
» MKTC.05.07.d
Interpret business policies to customers/clients (CR:007) (CS)
» MKTC.05.07.e
Handle difficult customers (CR:009, CR LAP 3) (CS)
Handle customer/client complaints (CR:010) (CS)
Identify company’s brand promise (CR:001) (CS)
» FINC.10.02.a, MKTC.12.02.a
Determine ways of reinforcing the company’s image through employee performance (CR:002) (CS)
» FINC.10.02.b, MKTC.12.02.b
Discuss the nature of customer relationship management (CR:016, CR LAP 2) (SP)
» FINC.10.03.a, MKTC.12.03.a
Explain the role of ethics in customer relationship management (CR:017) (SP)
» FINC.10.03.b, MKTC.12.03.b
Describe the use of technology in customer relationship management (CR:018) (SP)
» FINC.10.03.c, MKTC.12.03.c
INSTRUCTIONAL AREA: Economics
Describe the nature of taxes (EC:072) (SP)
» FINC.02.04.b, MANC.02.04.b, MKTC.02.04.b
Analyze the impact of specialization/division of labor on productivity (EC:014, EC LAP 7) (SP)
» FINC. 02.05.b, MANC.02.05.b, MKTC.02.05.b
Explain the concept of organized labor and business (EC:015, EC LAP 5) (SP)
» FINC. 02.05.c, MANC.02.05.c, MKTC.02.05.c
Explain the impact of the law of diminishing returns (EC:023) (SP)
» FINC. 02.05.d, MANC.02.05.d, MKTC.02.05.d
Discuss the measure of consumer spending as an economic indicator (EC:081) (SP)
» FINC.02.06.b, MANC.02.06.b, MKTC.02.06.b
Describe the economic impact of inflation on business (EC:083) (SP)
» FINC.02.06.e, MANC.02.06.e, MKTC.02.06.e
Explain the concept of Gross Domestic Product (GDP) (EC:017, EC LAP 1) (SP)
» FINC.02.06.d, MANC.02.06.d, MKTC.02.06.d
Discuss the impact of a nation’s unemployment rates (EC:082) (SP)
» FINC.02.06.c, MANC.02.06.c, MKTC.02.06.c
Explain the economic impact of interest-rate fluctuations (EC:084) (SP)
» FINC.02.06.g, MANC.02.06.g, MKTC.02.06.g
Determine the impact of business cycles on business activities (EC:018, EC LAP 9) (SP)
» FINC.02.06.h, MANC.02.06.h, MKTC.02.06.h
Explain the nature of global trade (EC:016, EC LAP 4) (SP)
» FINC.02.07.a, MANC.02.07.a, MKTC.02.07.a
Describe the determinants of exchange rates and their effects on the domestic economy (EC:100) (SP)
» FINC.02.07.b, MANC.02.07.b, MKTC.02.07.b
Discuss the impact of cultural and social environments on global trade (EC:045, EC LAP 24) (SP)
» FINC.02.07.c, MANC.02.07.c, MKTC.02.07.c
INSTRUCTIONAL AREA: Emotional Intelligence
Take responsibility for decisions and actions (EI:075) (PQ)
Manage commitments in a timely manner (EI:077) (CS)
INSTRUCTIONAL AREA: Financial Analysis
Explain the nature of risk management (FI:084, FI LAP 8) (SP)
» FINC.14.06.e, MANC.11.06.e, MKTC.19.05.e
Describe the need for financial information (FI:579) (CS)
» FINC.18.01.a
Describe the nature of cash flow statements (FI:091, FI LAP 6) (SP)
» FINC.06.02.a, MANC.04.02.a, MKTC.08.02.a
Explain the nature of balance sheets (FI:093) (SP)
» FINC.06.02.c, MANC.04.02.c, MKTC.08.02.c
Describe the nature of income statements (FI:094, FI LAP 4) (SP)
» FINC.06.02.d, MANC.04.02.d, MKTC.08.02.d
Describe the nature of budgets (FI:106, FI LAP 3) (SP)
» FINC.14.08.a, MANC.11.08.a, MKTC.19.07.a
INSTRUCTIONAL AREA: Human Resources Management
Discuss the nature of human resources management (HR:410, HR LAP 35) (CS)—Review if Business and Marketing Essentials course used
» FINC.08.01.a, MANC.06.01.a, MKTC.10.01.a
Explain the role of ethics in human resources management (HR:411) (SP)
» FINC.08.01.b, MANC.06.01.b, MKTC.10.01.b
Describe the use of technology in human resources management (HR:412) (SP)
» FINC.08.01.c, MANC.06.01.c, MKTC.10.01.c
Assist others with prioritizing work responsibilities (HR:385) (SU)
Orient new employees (HR:360) (CS)
INSTRUCTIONAL AREA: Marketing
Describe marketing functions and related activities (MK:002, MK LAP 1) (CS)
» FINC.09.01.b, MKTC.11.01.b
Explain factors that influence customer/client/business buying behavior (MK:014) (SP)
» FINC.09.02.a, MKTC.11.02.a
Discuss actions employees can take to achieve the company’s desired results (MK:015, MK LAP 2) (SP)
» FINC.09.02.b, MKTC.11.02.b
INSTRUCTIONAL AREA: Operations
Explain the nature of operations (OP:189, OP LAP 3) (CS)—Review if Business and Marketing Essentials course used
» FINC.11.01.a, MKTC.13.01.a
Discuss the role of ethics in operations (OP:190) (SP)
» FINC.11.01.b, MKTC.13.01.b
Describe the use of technology in operations (OP:191) (SP)
» FINC.11.01.c, MKTC.13.01.c
Discuss legal considerations in operations (OP:339) (SP)
» MAAS.04.06.c
Organize and prioritize work (OP:228) (CS)
» MAAS.04.04.a,
Coordinate work with that of team members (OP:230) (CS)
» MAAS.04.04.c
Describe types of purchase orders (OP:250) (CS)
» MAOM.05.02.a
Discuss types of inventory (OP:336) (CS)
» MAOM.05.04.a
Manage the bid process in purchasing (OP:160) (SP)
» FINC.11.02.d, MKTC.13.02.d
Maintain vendor/supplier relationships (OP:241) (SP)
» MAAS.04.06.a, MAGM.06.01.a, MAOM.05.03.a
Select vendors (OP:161) (SP)
» FINC.11.02.e, MKTC.13.02.e
Negotiate terms with vendors in business (OP:337) (SP)
» MAAS.04.06.c, MAGM.06.01.b, MAOM.05.03.d
Evaluate vendor performance (OP:162) (SP)
» FINC.11.02.f, MKTC.13.02.f
Identify quality measures/techniques (OP:163) (SP)
» FINC.11.04.a, MKTC.13.04.a
Utilize quality control methods at work (OP:164) (SP)
» FINC.11.04.b, MKTC.13.04.b
Describe crucial elements of a quality culture (OP:019) (SP)
» FINC.11.04.c, MKTC.13.04.c
INSTRUCTIONAL AREA: Professional Development
Follow rules of conduct (PD:251) (CS)
Follow chain of command (PD:252) (CS)
Demonstrate appropriate creativity (PD:012, QS LAP 5) (SP)
Use time-management skills (PD:019; OP LAP 1, QS LAP 21) (SP)
Determine the nature of organizational goals (PD:254) (SP)
» MAHR.05.22.a
Ascertain employee’s role in meeting organizational goals (PD:255) (SP)
INSTRUCTIONAL AREA: Strategic Management
Explain the concept of management (SM:001, SM LAP 3) (CS)—Review if Business and Marketing Essentials course used
» FINC.15.01.a, MANC.12.01.a, MKTC.20.01.a
Discuss the nature of managerial planning (SM:063) (SP)
Explain managerial considerations in organizing (SM:064) (SP)
Describe managerial considerations in staffing (SM:065) (SP)
Discuss managerial considerations in directing (SM:066) (SP)
Describe the nature of managerial control (control process, types of control, what is controlled) (SM:004) (SP)
» FINC.15.03.a, MANC.12.03.a, MKTC.21.02.a
Explain the nature of managerial ethics (SM:002) (MN)
» FINC.15.01.b, MANC.12.01.b, MKTC.20.01.b
Explain management theories and their applications (SM:030) (MN)
» MAGM.07.01.c
Explain the nature of business plans (SM:007, SM LAP 1) (MN)
» FINC.15.02.a, MANC.12.02.a, MKTC.21.01.a
INSTRUCTIONAL AREA: Knowledge Management
Explain the nature of knowledge management (KM:001) (SP)
» MANC.15.01.a
Discuss the role of ethics in knowledge management (KM:002) (SP)
» MANC.15.01.b
Explain the use of technology in knowledge management (KM:003) (SP)
» MANC.15.01.c
Explain legal considerations for knowledge management (KM:004) (SP)
» MANC.15.01.d
Identify techniques that can be used to capture and transfer knowledge in an organization (KM:005) (SP)
» MANC.15.02.a
INSTRUCTIONAL AREA: Project Management
Explain the nature of project management (OP:158) (SP)
» MANC.10.05.a, MKTC.17.05.a
INSTRUCTIONAL AREA: Quality Management
Explain the nature of quality management (QM:001) (SP)
» MANC.17.01.a, MAGM.06.02.a, MAOM.05.06.a
Discuss the nature of continuous improvement of the quality process (QM:003) (SP)
» MANC.17.01.c, MAGM.06.02.b, MAOM.05.06.d
INSTRUCTIONAL AREA: Risk Management
Explain the role of ethics in risk management (RM:041) (SP)
» FINC.20.01.a,, MANC.18.01.a
Describe the use of technology in risk management (RM:042) (SP)
» FINC.20.01.b, MANC.18.01.b
Discuss legal considerations affecting risk management (RM:043) (SP)
» FINC.20.01.c, MANC.18.01.c

» = Colorado standard